Northwind Media
Industry: Media · Customer since: Oct 2025 · Plan: Growth · Primary CSM: Daniel Ortiz
Needs Attention
Risk Score: 51 / 100
↑ 16 points in the last 30 days
51
of 100
Customer Health Snapshot
Five signals Pulse continuously monitors for this account.
Product Usage
↓ 18%
Compared with previous 30 days.
Champion Activity
Inactive for 12 days
Last meaningful activity: 12 days ago (Lena Hoffman).
Support Health
1 Open Tickets
0 unattended — all actively handled
Active owner engagement detected on every ticket
Open Ticket IntelligenceFeature Adoption
57%
Below target. Key workflow feature not fully adopted.
Renewal
58 Days
Countdown to contract renewal date.
What Pulse is seeing
Northwind Media's risk is being driven by champion inactivity alongside 1 unattended customer issue(s).
Signals degrading1 unattendedRenewal in 58d
Explain Risk AI summary generated from simulated signals.