Ticket Intelligence
Understand which unresolved customer issues are contributing to risk.
Northwind Media — Tickets
0 open · 0 unattended · ticket risk contribution 0 pts
Ticket Risk Contribution
0 pts
Northwind Media has multiple support requests, but they are actively being handled and do not currently indicate unresolved customer friction.
Open vs Unresolved vs Unattended
Pulse scores friction, not volume.
Open Tickets
A ticket currently exists.
Unresolved Tickets
A customer problem has not yet been resolved.
Unattended Tickets
A ticket has not received meaningful activity, progress, response or ownership within the expected time window.
Simulated Ticket Risk Logic
How ticket points are assigned.
- High-priority ticket unattended > 72 hours+10
- Medium-priority ticket unattended > 72 hours+6
- Any ticket unattended > 48 hours+4
- Multiple unattended tickets+5
- Repeated or related customer issue+5
- Maximum ticket-related contribution25 cap
Comparison
Acme has 4 open tickets → 18 points of risk. Delta Systems has 5 open tickets → 0 points. Volume is never the signal; unattended, unresolved friction is.
All tickets and timings are simulated demo data.