Pulse in your ticketing app
A browser extension that surfaces the risk score on the record you're already looking at.
Customer Risk Radar overlay
When you open a ticket or a customer record that mentions one of your accounts, the extension recognises the account and shows its Pulse verdict — Healthy, Needs Attention or High Risk — with the signals behind the score and a jump into Customer 360.
Zero context switching
The score comes to the agent, in the tool they already have open.
Signals, not just a number
Usage decline, champion silence, unattended tickets, renewal proximity.
Read-only
It reads the account name on the page. Nothing is written back.
Install in under a minute
- 1Download and unzip the Pulse extension.
- 2Open chrome://extensions in Chrome, Edge, Brave or Arc.
- 3Turn on Developer mode (top-right toggle).
- 4Click Load unpacked and pick the unzipped folder.
- 5Open any ticket or customer record — the Pulse card appears top-right.
The prototype extension ships with the same simulated portfolio as this app. In production it would call the Pulse API using your workspace credentials.
What the agent sees
The overlay, inside your support tool.
Acme Inc
High Risk↓ 38% usage · 3 unattended · renews in 62d
Nova Labs
High Risk↓ 22% usage · 2 unattended · renews in 45d
BrightCo
Needs AttentionStable usage · 1 unattended · renews in 120d
One card per record: the account detected on the page, its score, the reasons, and a link into Pulse. Collapse or dismiss it any time.