Verdant Health
Industry: Healthcare · Customer since: Apr 2024 · Plan: Enterprise · Primary CSM: Amara Osei
Needs Attention
Risk Score: 44 / 100
↑ 16 points in the last 30 days
44
of 100
Customer Health Snapshot
Five signals Pulse continuously monitors for this account.
Product Usage
↓ 12%
Compared with previous 30 days.
Champion Activity
Inactive for 9 days
Last meaningful activity: 9 days ago (Dr. Ivy Park).
Support Health
3 Open Tickets
0 unattended — all actively handled
Active owner engagement detected on every ticket
Open Ticket IntelligenceFeature Adoption
66%
Below target. Key workflow feature not fully adopted.
Renewal
74 Days
Countdown to contract renewal date.
What Pulse is seeing
Verdant Health's risk is being driven by champion inactivity alongside 1 unattended customer issue(s).
Signals degrading1 unattendedRenewal in 74d
Explain Risk AI summary generated from simulated signals.