Pinewood Labs
Industry: Biotech · Customer since: May 2026 · Plan: Growth · Primary CSM: Daniel Ortiz
High Risk
Risk Score: 63 / 100
↑ 16 points in the last 30 days
63
of 100
Customer Health Snapshot
Five signals Pulse continuously monitors for this account.
Product Usage
↓ 26%
Compared with previous 30 days.
Champion Activity
Inactive for 15 days
Last meaningful activity: 15 days ago (Sofia Marin).
Support Health
2 Open Tickets
0 unattended — all actively handled
Active owner engagement detected on every ticket
Open Ticket IntelligenceFeature Adoption
41%
Below target. Key workflow feature not fully adopted.
Renewal
68 Days
Countdown to contract renewal date.
What Pulse is seeing
Pinewood Labs's risk is being driven by champion inactivity alongside 2 unattended customer issue(s).
Signals degrading2 unattendedRenewal in 68d
Explain Risk AI summary generated from simulated signals.