Nova Labs
Industry: AI Tooling · Customer since: Mar 2025 · Plan: Growth · Primary CSM: Sarah Johnson
High Risk
Risk Score: 74 / 100
↑ 16 points in the last 30 days
74
of 100
Customer Health Snapshot
Five signals Pulse continuously monitors for this account.
Product Usage
↓ 22%
Compared with previous 30 days.
Champion Activity
Inactive for 30 days
Last meaningful activity: 30 days ago (Priya Nair).
Feature Adoption
54%
Below target. Key workflow feature not fully adopted.
Renewal
45 Days
Countdown to contract renewal date.
What Pulse is seeing
Nova Labs's risk is being driven by champion inactivity alongside 2 unattended customer issue(s).
Signals degrading2 unattendedRenewal in 45d
Explain Risk AI summary generated from simulated signals.