Lumen Energy
Industry: Energy · Customer since: Aug 2023 · Plan: Enterprise · Primary CSM: Sarah Johnson
Healthy
Risk Score: 19 / 100
↓ risk trending down over the last 30 days
19
of 100
Customer Health Snapshot
Five signals Pulse continuously monitors for this account.
Product Usage
↑ 14%
Compared with previous 30 days.
Champion Activity
Highly Active
Owen Bright engaged within the last 1 day(s).
Support Health
4 Open Tickets
0 unattended — all actively handled
Active owner engagement detected on every ticket
Open Ticket IntelligenceFeature Adoption
93%
Above target.
Renewal
240 Days
Countdown to contract renewal date.
What Pulse is seeing
Lumen Energy looks healthy: usage is growing, the champion is engaged, and every support request has an active owner. Ticket volume alone is not treated as risk.
Usage increasing0 unattended ticketsChampion active
Explain Risk AI summary generated from simulated signals.