Helio Freight
Industry: Supply Chain · Customer since: Nov 2025 · Plan: Growth · Primary CSM: Sarah Johnson
High Risk
Risk Score: 67 / 100
↑ 16 points in the last 30 days
67
of 100
Customer Health Snapshot
Five signals Pulse continuously monitors for this account.
Product Usage
↓ 29%
Compared with previous 30 days.
Champion Activity
Inactive for 17 days
Last meaningful activity: 17 days ago (Tom Brady Jr.).
Support Health
2 Open Tickets
0 unattended — all actively handled
Active owner engagement detected on every ticket
Open Ticket IntelligenceFeature Adoption
45%
Below target. Key workflow feature not fully adopted.
Renewal
38 Days
Countdown to contract renewal date.
What Pulse is seeing
Helio Freight's risk is being driven by champion inactivity alongside 2 unattended customer issue(s).
Signals degrading2 unattendedRenewal in 38d
Explain Risk AI summary generated from simulated signals.