Atlas Retail
Industry: Retail · Customer since: Feb 2025 · Plan: Scale · Primary CSM: Amara Osei
Needs Attention
Risk Score: 34 / 100
↑ 16 points in the last 30 days
34
of 100
Customer Health Snapshot
Five signals Pulse continuously monitors for this account.
Product Usage
↓ 6%
Compared with previous 30 days.
Champion Activity
Active
Grace Kim engaged within the last 4 day(s).
Support Health
2 Open Tickets
0 unattended — all actively handled
Active owner engagement detected on every ticket
Open Ticket IntelligenceFeature Adoption
72%
Above target.
Renewal
210 Days
Countdown to contract renewal date.
What Pulse is seeing
Atlas Retail's risk is being driven by adoption gaps alongside 0 unattended customer issue(s).
Signals degrading0 unattendedRenewal in 210d
Explain Risk AI summary generated from simulated signals.