Acme Inc
Industry: SaaS · Customer since: Jan 2025 · Plan: Enterprise · Primary CSM: Sarah Johnson
High Risk
Risk Score: 82 / 100
↑ 24 points in the last 30 days
82
of 100
Customer Health Snapshot
Five signals Pulse continuously monitors for this account.
Product Usage
↓ 38%
Compared with previous 30 days.
Champion Activity
Inactive for 21 days
Last meaningful activity: 21 days ago (Michael Reyes).
Feature Adoption
62%
Below target. Key workflow feature not fully adopted.
Renewal
62 Days
Countdown to contract renewal date.
What Pulse is seeing
Acme's risk has increased significantly over the last 30 days. The strongest contributing signals are declining product usage, inactivity from the primary champion, and unresolved customer friction.
Usage decline accelerating3 customer issues unattendedRenewal approaching
Explain Risk AI summary generated from simulated signals.